FAQs
How will my order be delivered?
The draft launch proposal offers shipping for eligible shelf-stable products within the contiguous U.S., with 1–2 business days processing. Refrigerated products are proposed for local pickup only. Review the draft shipping policy for the complete proposed terms; live checkout settings have not changed.
How do I ask about a return or damaged item?
The draft proposes a 30-day return-request window for eligible unused items, with separate help for damaged, defective or incorrect deliveries. Review the return policy draft for exclusions, postage and refund timing. These proposed terms are not currently in effect.
Where can I learn about a product?
Each draft product page includes product notes and a label-review section. Current package information takes priority; contact us when ingredients, allergens or directions are unclear.
Where can I get order help?
Use the contact page and include your order number. Never send payment-card details or sensitive medical information in an order inquiry.
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